"Eroding the Effectiveness of Synchronous Channels"
"The most effective communication is synchronous communication (meeting and talking) between people who work in the same office. This works better than any of the asynchronous channels. However, if you aren't in that situation, then synchronous communication quickly loses its effectiveness for software teams. Let's consider the issues that erode the effectiveness of synchronous channels:
* Frequency. More frequent communication is better. It's hard to bring people together for a call or meeting, and it doesn't happen very often.
* Time commitment. Team members lose valuable working time when they sit in meetings. It takes less time to go through a stack of messages with equivalent information. You may or may not consider it a good thing, but modern workers have learned to process messages quickly.
* Sharing. If you share information with your entire team, people can adapt and contribute more easily. A phone call or two-way synchronous communication is not shared.
* Precision. More precise communication is better. Written tickets need to be precise. Mockups and prototypes that are actually committed and reviewed are precise and accurate descriptions of a system. Synchronous conversations are often not precise." (Singleton, 2007).
My Reflection:
Singleton (2007) brings up some interesting points in the loss of effectiveness when dealing with synchronous tools in education. He discusses the issues of bringing people together to communicate at specific given times and that most often this does not happen which can lead to a lapse in understanding and depiction of reciprocal ideas. He also looks at the advantages of meeting with everyone all at once rather than one or two people at a time. Within that lapse of time, information may change, comprehension may decline and memory of specific items to discuss may be lost. When everyone comes together to bounce ideas off one another or look at a problem with all minds working at once, the chances of a problem being solved are greater and can be done in less time. Also, without the real-time initial conversation, details may also be lost which may offer possible crucial information on the topic given.
References:
Singleton, A. (2007, December 27). Warning: Synchronous communication tools
can slow you down. Message posted to